Refund Policy

At ShowMo, we stand behind the quality of our products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Period

We accept returns within 30 days from the date of delivery.

To be eligible for a return, the item must:

• Be in good physical condition
• Be returned in its original packaging
• Include all accessories and components
• Not be permanently bound to a user account

Proof of purchase is required.

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Conditions

Returns may not be accepted if:

• The product shows signs of misuse, abuse, or improper installation
• The item is physically damaged by the customer
• Parts or accessories are missing
• The return request is made after 30 days

3. How to Initiate a Return

To start a return, please contact us at:

support@showmo365.com

Please include:

• Order number
• Reason for return
• Photos or videos (if reporting a defect or damage)

Our support team will provide detailed return instructions.

Please do not send items back without prior authorization.

4. Return Shipping Costs

• For non-defective returns (e.g., change of mind), customers are responsible for return shipping costs.
• If the product is defective, damaged upon arrival, or incorrect, ShowMo will cover the return shipping cost.

Shipping fees (if any) are non-refundable.

5. Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be issued to the original payment method
• Please allow 5–10 business days for processing

Refund timing may vary depending on your financial institution.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery.

After verification, we may offer:

• Replacement shipment
• Full refund
• Partial refund (if appropriate)

7. Order Cancellation

Orders may be canceled before they are shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process.

8. Contact Information

For any questions regarding returns or refunds, please contact:

support@showmo365.com
Business Hours: Monday–Friday